FAQs

Contact hello@badbatch.com.au to speak to a human. 

Sizing

What size should I buy?
We recommend measuring a t-shirt you already love (lay it flat and measure armpit to armpit, and collar to hem), then compare it to our garment measurement chart. Our tees go from S-3XL (upto 5XL in the Oversized Tees).
Are the t-shirts oversized?
It depends! Our regular Graphic Tees are not oversized. Our Oversized Tees are (go figure!). Our Oversized Tees are a bit wider with longer sleeves without being too long through the body.
Are your tees long or short?
Our regular Graphic T-shirts are full-length and are not cropped or boxy. Please bear this in mind when choosing a size and sizing up. Our Oversized Tees aren't cropped either, but are wider when compared to our regular tees.
What are your t-shirts made from?
Our tees use 100% cotton fabric, meaning they are soft and breathable. Our oversized tees use some elastane in the ribbing to stop them going out of shape.
What cut are the t-shirts?
Our regular Graphic Tees best described as a classic, unisex cut. You can choose your usual size, or size up if you prefer a baggier look. Our Oversized Tees have a generous drop shoulder, shoulder width and body width for a looser silhouette without adding any length.
Are the t-shirts suitable for men?
Yes! Bad Batch tees are suitable for everybody.


Products

Who designs the t-shirts? They are really cool!
Our designs are made in house or with the help of amazing local Aussie artists.
Are the tees ethically made?
We source our base tees from reputable and trusted suppliers. We design our graphics right here in Australia. Our printed to order t-shirts are printed by a local Australian business using non-toxic, water-based ink. Where possible, we ship our tees using compostable or recycled mailers.
How do I wash my t-shirt?
Please follow the instructions on each product page or on the care label. Our experience tells us that washing the tees on cool, gentle cycle, without a harsh detergent, inside out, with similar colours and not ironing the print or using a dryer will keep the print looking fresh for ages. We print our designs digitally (like a big printer) so the better you look after the print, the better it will look.
Will you restock [X] design or colour?
Maybe! We rotate new designs often. If there’s something you want back, tell us. We love hearing what you’re craving 


Shipping

 

How long until my order arrives?
Most of our tees are printed to order in small batches. On average, production takes 3 business days. We use Australia Post to ship our tees to you. Standard shipping is 2-7 days, and Express is 1-4 days, depending on where you are.
How much is shipping?
• Australia Post Standard shipping is $10 or free over $80 AUD
• Australian Post Express shipping is $15 or free over $250 AUD
Why is my tee taking so long?
Your order is made especially for you, with love in our Aussie workshops. During busy times, we may need up to 10 days to print your tee.
Do you ship internationally?
  • We currently ship to Australia and NZ and we’re working on worldwide options.
✨ We’re not responsible for any import duties/taxes, but we work with local printers where possible to help avoid them.


Returns

How can I return my order?
Fill out the form on our Returns page- we’ll guide you from there.
Can I get a refund?
Yes. If there’s a fault or issue, we’ll refund you fully. If it’s a change of mind, we’ll deduct shipping/fees. We also offer free exchanges and store credit (you’ll cover return postage). See our full refund policy here
Can I change sizes?
Totally. Just submit a return, send the tee back, and we’ll send your new one (you pay to send it to us, we pay to send out your new one).
My t-shirt smells a bit weird. Is that normal?

Yes. We use a printing method called Direct to Garment printing (DTG). This is basically a huge printer that prints our colourful and intricate designs straight onto our shirts. To make sure the print sticks to our 100% cotton tees, a primer is used, which helps prevent the print from peeling off. Sometimes the process leaves an odour which should subside over time and after washing. If it lingers, just let us know. 

My print is damaged. Is that normal?
Nope, but sometimes things happen. We’re like really good at printing, but on rare occasions, the print doesn’t go to plan. If your print peels, cracks or arrives damaged, just let us know ASAP, and we’ll send out another tee free of charge.


Packaging

What’s your packaging like?
Where possible, we use minimal, recyclable packaging. Great for gifting and great for the planet